We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own inssiko profile by clicking here to register.
If you forgot your password, just click the “Forgot your password?” link on “sign in” Page and we will send you an automated email with information on how to reset your password.
Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.
We will offer this function in the near future.
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
Register for a customer account on inssiko.com. Sign up for our weekly deals newsletter at the bottom of the website. Some special activities will also feature coupon giveaways. Coupons are a great way to save money.
During the checkout process, go to your shopping cart. Enter the full promotion code and click “APPLY”. You can only use one coupon code per order.
Ordering online from inssiko.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO BAG’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account or to checkout without an account. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
Unfortunately, we do not restock most of our items. However you can vote for the out of stock item to be restocked.
To review all of your tracked items, simply log in and go to your account. Check the Notify in Stock section to see which of the items have been restocked and brought back to our online store for purchase.
You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.
It is only possible to make a change if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.
Issiko Main Order Statuses
All your orders are listed in your inssiko account here.
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:
Waiting for payment:
This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.
Pending:
You have attempted to pay us via PayPal or Credit Card. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
Paid:
You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Processing :
Your processing order will go through the following phases .
1- Receiving and allocating items to your order
2- Inspecting your items quality
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will dispatch your order.
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e “Dispatch: Ships within 5-10 business days.”
Completed:
Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.Your complete order has been sent out and is now on its way to you.
inssiko Additional Order Statuses
Cancelled:
Your order is canceled. Please feel free to replace an order anytime.
Refunded :
Your order has been refunded on our side.For Paypal payment, please allow 3- 7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.
We accept the following forms of secure payment:
(1) PayPal
(2) Credit card
(3) Wire Transfer
We accept several currencies. Kindly note different payment methods support different currencies when checking out.
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.
Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, inssiko cannot declare purchased items as a gift or list an amount that lower than the actual product price.
Because your order has been held for a standard anti-fraud check by inssiko.
We want to avoid fraudulent and unauthorized payment.
We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);
The destination country that the package ships to;
The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
For standard shipping, you can enjoy free shipping on orders over US$59
Besides, we have free shipping site-wide promotions every month, please stay updated with us and don’t miss the big chance!
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details.
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your inssiko account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. inssiko.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, inssiko.com do not accept C.O.D. deliveries.
Please note the following product return requirements:
Merchandise must be returned within 30 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
Gift cards, jewelry, underwear, swimsuits and bodysuits merchandise may not be returned.
The exact time of returns can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
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